Privacy policy

Last updated: 11-7-2025

Biorefinery Solutions respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website www.biorefinerysolutions.com.

1. Who we are 
This website is operated by:
Biorefinery Solutions
Helftheuvelweg 11
5222 AV ’s-Hertogenbosch
The Netherlands
Email: info@biorefinerysolutions.com
Chamber of Commerce: 63410184
Biorefinery Solutions is the data controller responsible for the processing of your personal data as described in this policy.

2. What data we collect 
We may collect and process the following types of personal data when you use our website:

• Name and contact details (when submitted via forms)
• Email address (for inquiries or subscriptions)
• Company name (optional)
• Technical data (IP address, browser type, operating system, visit time)
• Website usage data (pages visited, links clicked)

We do not collect sensitive personal data unless required by law and with your explicit consent.

3. How we collect your data 
We collect data in the following ways:

• Directly from you (e.g. when you submit a contact form)
• Automatically via cookies and analytics tools (see Cookie Policy)
• From email correspondence or downloads

4. Why we use your data 
We process your personal data for the following purposes:

• To respond to your inquiries or requests
• To manage our contact or CRM system (e.g. Odoo)
• To improve our website and user experience
• To comply with legal obligations
• To analyze trends and measure engagement (analytics)

We will only process your data where we have a legal basis to do so (e.g., consent, contractual necessity, or legitimate interest).

5. Who we share your data with 
We do not sell your personal data. We may share data with:

• Service providers who help us run this website (e.g., hosting providers, CRM tools)
• Analytics providers (e.g., Google Analytics)
• Legal or regulatory authorities, if required by law

All third parties are contractually obliged to process your data securely and only as instructed by us.

6. International data transfers 
If we transfer your data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. How long we keep your data 
We keep your data only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, contractual, or regulatory obligations. If you request deletion of your data, we will honor it unless we are legally required to retain certain information.

8. Your rights under GDPR 
You have the following rights regarding your personal data:

• Access: You can request access to your data
• Rectification: You can correct inaccurate or incomplete data
• Erasure: You can request deletion of your data
• Restriction: You can limit processing in certain cases
• Objection: You can object to processing based on legitimate interest
• Data portability: You can request to transfer your data to another provider
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, email us at info@biorefinerysolutions.com.

9. Cookies and tracking 
We use cookies and similar technologies to analyze site usage and improve your experience. For more information, please refer to our Cookie Policy.

10. Security 
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

11. Changes to this policy 
We may update this policy from time to time. Any significant changes will be posted here with a new revision date. Your continued use of the website after changes means you accept the revised policy.

12. Contact us 
If you have any questions or concerns about this privacy policy or your personal data, you can contact us at:

Email: info@biorefinerysolutions.com
Postal address: Helftheuvelweg 11, 5222 AV ’s-Hertogenbosch, The Netherlands

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).